iCloud problem is very sad to me

Hello. I have been using your app with great pleasure for a long time. However, despite being connected to iCloud and checking its status, my data did not come back after I reset my phone with iCloud. I was also unable to restore the themes and customizations I had obtained for free from the ‘restore purchase’ section. I am very disappointed. Is there a way to get them back?

Was it recent enough where you could consider restoring your entire device to before you reset? Clear’s local data is included with full device iCloud backups… working away at a separate automatic backup/restore feature but it was not ready in time for you :frowning:

I think the BIG mistake that was made by the new developers of Clear is precisely that they pushed an update as if it were a small one, when in fact it was a very big one.
Once they did that, there are only a few ways to go back and none of them without some pain for the end user.
This was an unintended and unfortunate mistake.

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There is a lot I wish we could redo there with hindsight. We’re focused this summer on filling in the biggest steps back as we can!

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Yes, I believe you. I was hoping to help @xagged make sense of what happened.

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