Hello,
I have a lot of important data stored in Clear and I really need help recovering it without losing anything.
Clear 2.7.10 was working normally until September 13, 2026. At around midnight, while I was organizing my lists, Clear suddenly crashed.
Since then, every time I launch Clear, it stays open for about 2–6 seconds and then crashes. Restarting my iPhone did not resolve the problem.
iPhone Storage currently shows:
- Clear app: 166.9 MB
- Documents & Data: 244.7 MB
My last successful iPhone iCloud backup was September 13 at 9:47 AM, when Clear was still working normally.
I tried clearx://export-logs. It displayed an “Uh-Oh – Clear just encountered an unexpected error” message. I selected “Send Anonymous Report,” but Clear immediately crashed.
I also tried clearx://export-data. It successfully generates “Clear User Data – 118 KB” and displays the iOS share sheet. However, when I select either “Save to Files” or “Mail,” the screen disappears and Clear crashes, so I cannot save the exported file.
I have NOT deleted, offloaded, or reinstalled Clear because I am very concerned about losing my data.
Could you please tell me the safest way to recover my data without deleting the existing local data? If Clear has an iCloud backup from before the crash, could you also tell me how to safely restore that backup?
Please let me know if you need any additional information or diagnostics. Thank you.