Setting up a new iPhone, but unable to get backup

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1

Hi :waving_hand:

So I’ve just switched to another iPhone. Not a fresh install, just getting to a new iPhone with my current setup.

Still I’m unable to get the app to load the backup. I’ve lost all my app icons from Rewards. I can’t seem to be able to recover them, or see the prompt for backup.

Even if I install the TestFlight version, I still lost all my things, that aren’t tasks or lists.

How can I fix this, @ben @phillryu ?

Thank you :smiling_face:

2

Hi Ruben, if you don’t mind reaching out via Support in-app (found in the Main Menu) we can gather more information in a live-chat format!

We’ve heard a couple reports from users with issues when moving to a new device and have a test client going for troubleshooting which may help in your case.