Hello everyone,
We are on top of this, and as Phill mentioned
https://club.useclear.com/t/downloaded-new-version-lost-all-my-lists/1567/53?u=cherian
We should get you a new diagnostic build soon.
So far, we have some 17 reported issues, and for some of them, we found the lists in the archive. Moving lists to the archive is our fallback mechanism when we detect a conflict with multiple apps.
To access the archive, go back to the top level, and you should see it. Here’s mine:
If you see a blank screen, crash at start, etc., your data is most likely safe, and some weird edge is kicking in before loading. Our new build should help.
But if you panic and delete, the data stored will be gone too. This is the WORST scenario. Please do not do this even if you have multiple apps.
Try launching the app or wait some time. Some people have ended up restoring the list after a while. While we haven’t independently verified this, its likely the migration is taking some time.
Next, if you can click this link below from your phone and send us the log, it will help us tremendously.
clearx://export-logs
We are reaching out to everyone affected individually. Hang in there.