Hang tight, and do not delete app. I need to head to bed here but we will be looking into this tomorrow. If you get a popup to share the log please send it along. If not we will need to sign you up for a TestFlight beta to address this. Follow Instructions laid out here: Do NOT delete your app if i…

Thanks! My lists ARE in the archive, and I can confirm they have also appeared in the New Clear app. Although I got some on screen warnings urging me to delete the Test Flight version, I’m happy I did not do that. So no need for me to download the new TestFlight version I guess. Wishing everybody th…

Whew! Great to hear. Had just sent you an email I think but will take you off our tracking sheet.

Today’s update: For everyone who posted here or emailed us we should’ve sent you an email + TestFlight invite for a diagnostics build that should help us get some better sense of each of your situation. (And also we think help us track down the crash on launch case and fix.) If you did not receive…

Installed the Clear version for TestFlight. The same. 1 - Starts. Blue screen. Takes off. The log export command does not work - command - starts - blue screen - takes off. (clearx://export-logs) (Blue screen - my list used to be there. After trying to open it. It began to freeze exactly as in the…

same here. My hands were shaking when I clicked open.

Your data is likely there. We’ve added you to our list. Hang in there and DO NOT delete the app. We’ll get you a new build soon.

Tracking you. We’ll get you a new build soon.

Good good. Right steps. Added you to the list. Get back to you soon.

I tried the command - clearx://export-data. It worked the fifth time. I saved the Zip file and sent it to your email automatically)))

Do NOT delete your app if it crashes and other migration updates

New Clear

cherian January 11, 2024, 9:15pm 184

Phill responded to a similar request here: Is it safe now? - #3 by phillryu

Topic		Replies	Views
Might have told me that before New Clear bugs	32	797	January 17, 2024
State of Clear: Post Launch & Looking Forward New Clear	22	1270	February 7, 2024
New Clear Launch MegaThread New Clear	207	6034	August 12, 2024
Everything vanished Legacy Clear bugs	1	437	April 26, 2024
Updated app and all my data disappeared -- help! Legacy Clear bugs	8	462	May 14, 2025

Do NOT delete your app if it crashes and other migration updates

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