Clear bug - aplication frozen / and switches off

Dear All,

I am a heavy user of CLEAR since ages. I use the latest version and recently faced huge problems. Since couple of days it was slowing down, diffcult to write … I typed the letters and after a second or two I could see the text. Today it stopped working at all.

I switch it on by clicking clear icon. And … my list apears but I canot work with it. Nothing. I see just the list, cannot scroll it, add, remove items.nothing. Do You face the same issue? What is the solution? Note I have 40% free memory, ca. 4000 items ( 3500 in first folder and remainig in couple of folders. IOS is updated to latest version 26.5.

Can I ask the Support Team to flag they red the message and try to help?

All the best!

Hi, we’ve responded to your forum DM, please check your inbox!

Hi, thank You. I’ve already reponded. Looking forward to feedback … asap please ;-)!

Thank You - I updated app 8h ago to newst version. Very interesting things happened BUT at end problem remains unsloved. Details sent in individual emial. Keep waiting for Your support.

To let You know:

I tried to make a test again and used the other iphone (13pro) to restore from backup. It was fully reset and I restored the current iphone (16pro) using the icould backup. The whole iphone content was regained on other iphone BUT the issue with CLEAR bug/ app being frozen is exactly the same as on orignail iphone (16 pro). The same problem the same sympthoms.

During restoring iphone I was forced to update the system to current one = ios 26.5.

To let You know - I updated CLEAR to newest version 2.5.13 and no change. The app is not working - I opens, is frozen, switches off itself after 2 sec.