Dear support,
My clear keeps asking me to renew my subscriptions so I ended up with two. Please turn off the reminder and consider refunding one of my two subscriptions.
Thanks,
Andrew
This has happened to me as well. I have a Clear Pro Legacy subscription that expires 26th March 2026, yet Clear was telling me my subscription had ended. So I resubscribed, not realising that Clear was incorrect, and now I have two subscriptions. I cancelled the standard subscription once I realised this, however I was still charged for the full year. Please refund and fix this bug.
Hey all, if you were affected email me at phill@impending.com with the basic info and I will get you refunded. (We think we fixed the main issue related in 2.5.1 rolling out this week, but will be monitoring for feedback post update!)
Thanks @phillryu! I subscribed through the App Store, so Apple were able to refund me. Looking forward to the update - will let you know how it goes.
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The 2.5.1 is now available here, we hope it cleans up some of this issue at least. (With membership status wires being crossed or de-applying.)
There are still some bugs and edge cases we are chasing down though so let me know if the update improves things or if the issue persists!