Clear:support>iMessage or Clear:Cloud>report issues?

New Clear
1

Just writing a quick post to ask which method (in the title of the post) is the best way to contact the devs when it comes to bugs, issues, or help in general? One method opens an iMessage chat while the other points to these forums. I’ve sent 2 or 3 issues via the iMessage chat throughout this year without any response. The forums do seem to get replies.

If you guys have a preference or one that seems too be looked at more often can you let me know? I just want to be sure the bug reports are being seen. Thanks in advance!!

2

Hi there - the Support feature should work best to connect live and report any issues. Can I ask if you can try messaging us via iMessage again sometime today or tomorrow (including your forum username) and we’ll check on why your previous messages didn’t appear to be seen!

3

Sure thing. Happy to send again. I’ll include my username as mentioned and I’ll have it sent here shortly. Thanks for the reply. :sign_of_the_horns:t2:

4

Ben, message sent. No rush and thanks again.