I was a Legacy Clear user for a long time and signed up for Pro several months ago. Every time I try to use the web app, I get a “Clear Pro Required” popup. Yet, when I clear that popup, I can still see my lists.
The web app requires me to sign in with my “apple account email,” but my Legacy Clear/Pro login is not my apple account email. So, I sign in with my apple account – I get the annoying popup – yet I’m still able to see the lists I created with my non-apple account email.
In order to have Clear Web sync properly with your other devices, they would all need to be logged into the Clear Cloud menu and Web with the same email address - which should be the email address associated with your iCloud account. Can I ask if this is the case here?
I will also DM over a link that will allow you to send over a log file for us to check out!
Yes, I’m prompted to use my iCloud email address to sign into Clear Web on my iPhone, but then I get that same “Clear Pro Required” popup. Yet, when I click “ok” in the pop, it then shows me my lists. This is also what happens on my MacBook Air and MacBook Pro.
But as I mentioned, I have a Legacy/Legacy Pro account and it is not under my iCloud email address - and if I’m now supposed to change it to match my iCloud address in order to make everything sync without the “Clear Pro Required” pop up showing up on all of my devices, I’m not sure how/where to do it.
I also clicked on the link you sent. I got an “oops” error pop-up, but then it opened an email to your support email address and attached a .zip file. I’ve submitted that.
Hello. As mentioned above, I submitted my logs 30 days ago, but I haven’t heard anything from anyone on this. I continue to have the issue described. Can I get some direction on this, please? Thanks very much!
Hi there, apologies for the delay - can I ask what happens if you try to log into Web with the non-apple account email? Despite the popup, if you are able to see your lists when using these two different emails, it suggests that they are all attached to the same iCloud account.
Could I ask if you could send in a fresh set of logs using the previously provided link with a short descriptor in the subject field?
I can’t log into Web with any other email address. It always requires me to log in with my apple/iCloud account. But my original/Legacy account was created under a different address than my Apple/iCloud address.
p.s. I sent in another set of logs per your request.
Hi @nospamforAD, we’ve refreshed some things on our end - if you could double check to see that your Clear client is fully updated and then try the log-in again, the “Clear Pro required” prompt should be cleared.
