# Updated and now it’s a black screen

**URL:** <https://club.useclear.com/t/updated-and-now-it-s-a-black-screen/3237>\
**Category:** New Clear\
**Created:** [November 7, 2024, 7:34am UTC](https://club.useclear.com/t/updated-and-now-it-s-a-black-screen/3237 "2024-11-07T07:34:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dannyseth](https://avatars.discourse-cdn.com/v4/letter/d/8e7dd6/32.png) [@dannyseth](https://club.useclear.com/u/dannyseth)\
**Post date:** [November 7, 2024, 7:34am UTC](https://club.useclear.com/t/updated-and-now-it-s-a-black-screen/3237/1 "2024-11-07T07:34:24Z")

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I’ve updated the app for first time in years and now I have a black screen whenever I open I’ve tried everything I cannot access at all and I have some important reminders I need asap! 😩

Please help!!

 ![IMG_4753](https://canada1.discourse-cdn.com/flex030/uploads/useclear/original/2X/d/d1deb29bf8b7da3350ad1799b9f46d53d4ce327f.jpeg)

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**Author:** ![ben](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/ben/32/1950_2.png) [@ben](https://club.useclear.com/u/ben)\
**Post date:** [November 7, 2024, 9:23pm UTC](https://club.useclear.com/t/updated-and-now-it-s-a-black-screen/3237/2 "2024-11-07T21:23:57Z")

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Hey there, is your Clear client still encountering this issue? If it has been years since you’ve updated it sounds like you are moving from the Clear 1 client to the new Clear which may cause some issues.

If you aren’t stuck at a black screen anymore - using the “Support” feature in Clear’s main menu will directly connect with us via iMessage to gather some more information!