# Long term user but… **URL:** \ **Category:** New Clear\ **Tags:** how-to\ **Created:** [November 8, 2025, 10:51am UTC](https://club.useclear.com/t/long-term-user-but/3712 "2025-11-08T10:51:30Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![mikegunnill](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@mikegunnill](https://club.useclear.com/u/mikegunnill)\ **Post date:** [November 8, 2025, 10:51am UTC](https://club.useclear.com/t/long-term-user-but/3712/1 "2025-11-08T10:51:30Z")
User from the start. Yesterday I was told my PRO subscription had ended and I lost my PRO connections. According to Apple subscriptions my end date is 26 March 2026. I have a screen shot as proof. Please advise ? Disappointed it’s been a long journey! ---
**Author:** ![gatu](https://avatars.discourse-cdn.com/v4/letter/g/54ee81/32.png) [@gatu](https://club.useclear.com/u/gatu)\ **Post date:** [November 9, 2025, 6:00pm UTC](https://club.useclear.com/t/long-term-user-but/3712/2 "2025-11-09T18:00:39Z")
Same thing happened to me. ---
**Author:** ![r1y3](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/r1y3/32/275_2.png) [@r1y3](https://club.useclear.com/u/r1y3)\ **Post date:** [November 9, 2025, 8:26pm UTC](https://club.useclear.com/t/long-term-user-but/3712/3 "2025-11-09T20:26:24Z")
It’s a glitch with the most recent update and is being worked on. For now, just Restore Purchases in the Shop. You might have to do it a lot of times though until there’s a fix. ---
**Author:** ![mikegunnill](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@mikegunnill](https://club.useclear.com/u/mikegunnill)\ **Post date:** [November 10, 2025, 11:51am UTC](https://club.useclear.com/t/long-term-user-but/3712/4 "2025-11-10T11:51:33Z")
Thanks for your kind reply. I have lost my old app. How do I sign in with my details on a new Clear? Mike ---
**Author:** ![phillryu](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/phillryu/32/1_2.png) [@phillryu](https://club.useclear.com/u/phillryu)\ **Post date:** [November 10, 2025, 3:49pm UTC](https://club.useclear.com/t/long-term-user-but/3712/5 "2025-11-10T15:49:47Z")
If you navigate to the Clear Pro screen (back out twice to home level of Clear, then Clear Pro) there should be a Restore Purchases link if you scroll down. Does that restore your Clear Pro membership for now as a workaround as @r1y3 mentioned? ---
**Author:** ![mikegunnill](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@mikegunnill](https://club.useclear.com/u/mikegunnill)\ **Post date:** [November 10, 2025, 4:23pm UTC](https://club.useclear.com/t/long-term-user-but/3712/6 "2025-11-10T16:23:15Z")
Thx for your reply. I lost my previous Clear app, so I am back to basics! Before its lost, I used restore twice in the shop area. Neither worked. From the Clear app how do navigate to the shop? ---
**Author:** ![phillryu](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/phillryu/32/1_2.png) [@phillryu](https://club.useclear.com/u/phillryu)\ **Post date:** [November 10, 2025, 6:21pm UTC](https://club.useclear.com/t/long-term-user-but/3712/7 "2025-11-10T18:21:55Z")
Hm. You can back out twice (pull down all the way to back, or pinch shut), maybe try Clear Pro from there then Restore Purchases. And I am around on iMessage today. ---
**Author:** ![mikegunnill](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@mikegunnill](https://club.useclear.com/u/mikegunnill)\ **Post date:** [November 10, 2025, 6:46pm UTC](https://club.useclear.com/t/long-term-user-but/3712/8 "2025-11-10T18:46:55Z")
sorry I don’t understand. My screen says Welcome to Clear and then sets 3 file making tasks. Grateful for help please Mike Mike Gunnill ---
**Author:** ![mikegunnill](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@mikegunnill](https://club.useclear.com/u/mikegunnill)\ **Post date:** [November 10, 2025, 7:26pm UTC](https://club.useclear.com/t/long-term-user-but/3712/9 "2025-11-10T19:26:01Z")
Managed to find my way around. Restored Pro x3 via restore. Is the only way to keep those settings. Thx for your support. ---
**Author:** ![phillryu](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/phillryu/32/1_2.png) [@phillryu](https://club.useclear.com/u/phillryu)\ **Post date:** [November 10, 2025, 7:52pm UTC](https://club.useclear.com/t/long-term-user-but/3712/10 "2025-11-10T19:52:14Z")
Ok! Apologies, we’re hoping to get to the bottom of this Pro status issue this week and issue a fix asap. ---
**Author:** ![mikegunnill](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@mikegunnill](https://club.useclear.com/u/mikegunnill)\ **Post date:** [November 13, 2025, 1:22pm UTC](https://club.useclear.com/t/long-term-user-but/3712/11 "2025-11-13T13:22:18Z")
I find I am have to restore purchase on average 4x per day. This isn’t workable. For example when I restore my purchased list, defaults to black. Not sure what is happening. My subscription runs till 26 March 2026. I can not rely on the present software. This is a shame, mainly centred around restore purchases. ---
**Author:** ![ben](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/ben/32/1950_2.png) [@ben](https://club.useclear.com/u/ben)\ **Post date:** [November 13, 2025, 9:08pm UTC](https://club.useclear.com/t/long-term-user-but/3712/12 "2025-11-13T21:08:27Z")
Hi, while we’ve heard that restoring purchases and then signing into the Cloud has addressed this for some users, it may only be a temporary fix. We are working quickly to get an update out that should resolve this, apologies again for the disruption! ---
**Author:** ![mikegunnill](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@mikegunnill](https://club.useclear.com/u/mikegunnill)\ **Post date:** [November 14, 2025, 9:06am UTC](https://club.useclear.com/t/long-term-user-but/3712/13 "2025-11-14T09:06:38Z")
Thx for your rely. I have tried restoring purchase while in iCloud. I get the same response. Trying yesterday was x 5 restores. I then gave up. ---
**Author:** ![ben](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/ben/32/1950_2.png) [@ben](https://club.useclear.com/u/ben)\ **Post date:** [November 14, 2025, 6:20pm UTC](https://club.useclear.com/t/long-term-user-but/3712/14 "2025-11-14T18:20:30Z")
Thanks for trying - hang tight, we have an update on the way that should resolve things! ---
**Author:** ![mikegunnill](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@mikegunnill](https://club.useclear.com/u/mikegunnill)\ **Post date:** [November 14, 2025, 6:55pm UTC](https://club.useclear.com/t/long-term-user-but/3712/15 "2025-11-14T18:55:09Z")
Will look forward to the update. Thx Mike Mike Gunnill ---
**Author:** ![phillryu](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/phillryu/32/1_2.png) [@phillryu](https://club.useclear.com/u/phillryu)\ **Post date:** [November 18, 2025, 4:58pm UTC](https://club.useclear.com/t/long-term-user-but/3712/16 "2025-11-18T16:58:16Z")
Hey Mike, can you grab 2.5.1 [from the App Store](https://apps.apple.com/us/app/clear-to-dos-reminders/id493136154%20Clear:%20To%20Dos%20&%20Reminders) and let me know if it fixes this? It might require one more Restore Purchases but I would expect it to fix having to continuously rejiggering it. Fingers crossed! ---
**Author:** ![mikegunnill](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@mikegunnill](https://club.useclear.com/u/mikegunnill)\ **Post date:** [November 19, 2025, 8:42am UTC](https://club.useclear.com/t/long-term-user-but/3712/17 "2025-11-19T08:42:27Z")
All working well with the new update! Will continue to use & report back. Many thanks to the team. Mike Mike Gunnill ---
**Author:** ![phillryu](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/phillryu/32/1_2.png) [@phillryu](https://club.useclear.com/u/phillryu)\ **Post date:** [November 20, 2025, 8:02pm UTC](https://club.useclear.com/t/long-term-user-but/3712/18 "2025-11-20T20:02:04Z")
That’s great to hear! Appreciate the update.