# Login Issues with Clear Pro Subscription

**URL:** <https://club.useclear.com/t/login-issues-with-clear-pro-subscription/3974>\
**Category:** New Clear\
**Tags:** bugs\
**Created:** [July 9, 2026, 8:50pm UTC](https://club.useclear.com/t/login-issues-with-clear-pro-subscription/3974 "2026-07-09T20:50:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Clearme123](https://avatars.discourse-cdn.com/v4/letter/c/edb3f5/32.png) [@Clearme123](https://club.useclear.com/u/Clearme123)\
**Post date:** [July 9, 2026, 8:50pm UTC](https://club.useclear.com/t/login-issues-with-clear-pro-subscription/3974/1 "2026-07-09T20:50:54Z")

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HI there, big fan of the app.

I’m having the issue similar to others where I’ve been signed up for Clear Pro and logged in using the same email connected to my Apple ID. However, the desktop app and web are not letting me through the first pop-up.

Please let me know if there’s anything I can do. Thanks so much!

 ![Screenshot 2026-07-09 at 4.38.50 PM](https://canada1.discourse-cdn.com/flex030/uploads/useclear/original/2X/9/97b37e69facfb74b78fdae16e0e976c16c4a27bc.jpeg)

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**Author:** ![ben](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/ben/32/1950_2.png) [@ben](https://club.useclear.com/u/ben)\
**Post date:** [July 9, 2026, 9:03pm UTC](https://club.useclear.com/t/login-issues-with-clear-pro-subscription/3974/2 "2026-07-09T21:03:39Z")

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Hi there! I’ve dm’d you a link to send over some logs and we’ll take a look.

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**Author:** ![tacogy3](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@tacogy3](https://club.useclear.com/u/tacogy3)\
**Post date:** [August 2, 2026, 12:45am UTC](https://club.useclear.com/t/login-issues-with-clear-pro-subscription/3974/3 "2026-08-02T00:45:28Z")

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I am running into the same issues, I have Clear Pro, but web and desktop app wont work. Keep telling me I need to subscribe.

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**Author:** ![tacogy3](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@tacogy3](https://club.useclear.com/u/tacogy3)\
**Post date:** [August 2, 2026, 4:16pm UTC](https://club.useclear.com/t/login-issues-with-clear-pro-subscription/3974/4 "2026-08-02T16:16:37Z")

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I emailed my logs just now