# Clear web issue

**URL:** <https://club.useclear.com/t/clear-web-issue/3826>\
**Category:** New Clear\
**Created:** [May 9, 2026, 1:33pm UTC](https://club.useclear.com/t/clear-web-issue/3826 "2026-05-09T13:33:02Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![adov\_v](https://avatars.discourse-cdn.com/v4/letter/a/c6cbf5/32.png) [@adov\_v](https://club.useclear.com/u/adov_v)\
**Post date:** [May 9, 2026, 1:33pm UTC](https://club.useclear.com/t/clear-web-issue/3826/1 "2026-05-09T13:33:02Z")

</div>

Good morning. I am having the known issue with “clear pro” needed to access list at web although I am a pro user. Any way to fix that? Thank you

---

<div class="post-metadata">

**Author:** ![ben](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/ben/32/1950_2.png) [@ben](https://club.useclear.com/u/ben)\
**Post date:** [May 11, 2026, 6:32pm UTC](https://club.useclear.com/t/clear-web-issue/3826/2 "2026-05-11T18:32:15Z")

</div>

Hi, if you could send in logs using the following link with your forum username in the subject or body of the email we’ll take a look here:

clearx://export-logs-zip