# Clear bug - aplication frozen / and switches off **URL:** \ **Category:** New Clear\ **Tags:** bugs, how-to\ **Created:** [June 17, 2026, 6:07pm UTC](https://club.useclear.com/t/clear-bug-aplication-frozen-and-switches-off/3949 "2026-06-17T18:07:03Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Arczi69](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@Arczi69](https://club.useclear.com/u/Arczi69)\ **Post date:** [June 17, 2026, 6:07pm UTC](https://club.useclear.com/t/clear-bug-aplication-frozen-and-switches-off/3949/1 "2026-06-17T18:07:03Z")
Dear All, I am a heavy user of CLEAR since ages. I use the latest version and recently faced huge problems. Since couple of days it was slowing down, diffcult to write … I typed the letters and after a second or two I could see the text. Today it stopped working at all. I switch it on by clicking clear icon. And … my list apears but I canot work with it. Nothing. I see just the list, cannot scroll it, add, remove items.nothing. Do You face the same issue? What is the solution? Note I have 40% free memory, ca. 4000 items ( 3500 in first folder and remainig in couple of folders. IOS is updated to latest version 26.5. ---
**Author:** ![Arczi69](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@Arczi69](https://club.useclear.com/u/Arczi69)\ **Post date:** [June 18, 2026, 7:46pm UTC](https://club.useclear.com/t/clear-bug-aplication-frozen-and-switches-off/3949/2 "2026-06-18T19:46:56Z")
Can I ask the Support Team to flag they red the message and try to help? All the best! ---
**Author:** ![ben](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/ben/32/1950_2.png) [@ben](https://club.useclear.com/u/ben)\ **Post date:** [June 19, 2026, 5:13am UTC](https://club.useclear.com/t/clear-bug-aplication-frozen-and-switches-off/3949/3 "2026-06-19T05:13:50Z")
Hi, we’ve responded to your forum DM, please check your inbox! ---
**Author:** ![Arczi69](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@Arczi69](https://club.useclear.com/u/Arczi69)\ **Post date:** [June 22, 2026, 9:44pm UTC](https://club.useclear.com/t/clear-bug-aplication-frozen-and-switches-off/3949/4 "2026-06-22T21:44:47Z")
Hi, thank You. I’ve already reponded. Looking forward to feedback … asap please ;-)! ---
**Author:** ![Arczi69](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@Arczi69](https://club.useclear.com/u/Arczi69)\ **Post date:** [June 23, 2026, 5:41am UTC](https://club.useclear.com/t/clear-bug-aplication-frozen-and-switches-off/3949/5 "2026-06-23T05:41:54Z")
Thank You - I updated app 8h ago to newst version. Very interesting things happened BUT at end problem remains unsloved. Details sent in individual emial. Keep waiting for Your support. ---
**Author:** ![Arczi69](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@Arczi69](https://club.useclear.com/u/Arczi69)\ **Post date:** [June 27, 2026, 11:35am UTC](https://club.useclear.com/t/clear-bug-aplication-frozen-and-switches-off/3949/6 "2026-06-27T11:35:05Z")
To let You know: I tried to make a test again and used the other iphone (13pro) to restore from backup. It was fully reset and I restored the current iphone (16pro) using the icould backup. The whole iphone content was regained on other iphone BUT the issue with CLEAR bug/ app being frozen is exactly the same as on orignail iphone (16 pro). The same problem the same sympthoms. During restoring iphone I was forced to update the system to current one = ios 26.5. ---
**Author:** ![Arczi69](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@Arczi69](https://club.useclear.com/u/Arczi69)\ **Post date:** [June 28, 2026, 9:34am UTC](https://club.useclear.com/t/clear-bug-aplication-frozen-and-switches-off/3949/7 "2026-06-28T09:34:44Z")
To let You know - I updated CLEAR to newest version 2.5.13 and no change. The app is not working - I opens, is frozen, switches off itself after 2 sec.