# Clear 2.7.10 crashes repeatedly-important data, please help recover **URL:** \ **Category:** New Clear\ **Created:** [September 14, 2026, 8:42am UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029 "2026-09-14T08:42:53Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![GentleCoyote45](https://avatars.discourse-cdn.com/v4/letter/g/c5a1d2/32.png) [@GentleCoyote45](https://club.useclear.com/u/GentleCoyote45)\ **Post date:** [September 14, 2026, 8:42am UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/1 "2026-09-14T08:42:53Z")
Hello, I have a lot of important data stored in Clear and I really need help recovering it without losing anything. Clear 2.7.10 was working normally until September 13, 2026. At around midnight, while I was organizing my lists, Clear suddenly crashed. Since then, every time I launch Clear, it stays open for about 2–6 seconds and then crashes. Restarting my iPhone did not resolve the problem. iPhone Storage currently shows: - Clear app: 166.9 MB - Documents & Data: 244.7 MB My last successful iPhone iCloud backup was September 13 at 9:47 AM, when Clear was still working normally. I tried clearx://export-logs. It displayed an “Uh-Oh – Clear just encountered an unexpected error” message. I selected “Send Anonymous Report,” but Clear immediately crashed. I also tried clearx://export-data. It successfully generates “Clear User Data – 118 KB” and displays the iOS share sheet. However, when I select either “Save to Files” or “Mail,” the screen disappears and Clear crashes, so I cannot save the exported file. I have NOT deleted, offloaded, or reinstalled Clear because I am very concerned about losing my data. Could you please tell me the safest way to recover my data without deleting the existing local data? If Clear has an iCloud backup from before the crash, could you also tell me how to safely restore that backup? Please let me know if you need any additional information or diagnostics. Thank you. ---
**Author:** ![ben](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/ben/32/1950_2.png) [@ben](https://club.useclear.com/u/ben)\ **Post date:** [September 14, 2026, 4:06pm UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/2 "2026-09-14T16:06:21Z")
Hi there - I’ve forum message’d you an updated export-logs link to try along with a link to restore from available backups. Hopefully the updated logs are able to be sent, but if you are continuing to experience crashes when trying the link please let us know! If you confirm an available backup from recently enough, you may want to try reinstalling the Clear client to see if that refreshes things, after which you can use the restore backup link. Once we’re able to collect logs from you we’ll be able to look into the cause of the issue as well. ---
**Author:** ![GentleCoyote45](https://avatars.discourse-cdn.com/v4/letter/g/c5a1d2/32.png) [@GentleCoyote45](https://club.useclear.com/u/GentleCoyote45)\ **Post date:** [September 14, 2026, 4:31pm UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/3 "2026-09-14T16:31:19Z")
Hi Ben, Thank you for your help. I tried the updated `clearx://export-logs-zip` link. It displayed the “Uh-Oh – Clear just encountered an unexpected error” message again. When I tapped “Send Anonymous Report,” Clear immediately crashed and closed. Before I reinstall Clear or use `clearx://restore-icloud-backup`, I would like to make sure I don’t lose my current local data. My iPhone currently shows 244.7 MB of Documents & Data for Clear. My last successful iCloud backup was September 13 at 9:47 AM, but I continued adding/editing lists after that backup until Clear began crashing around midnight. Could you please confirm: 1. When you say “reinstalling the Clear client,” do you mean deleting the app and reinstalling it? If so, will this delete my current 244.7 MB of local Documents & Data? 2. Does `clearx://restore-icloud-backup` overwrite the current local Clear data, or does it merge the backup with the existing local data? I would like to preserve the current local data if at all possible, especially the changes made after the 9:47 AM backup. Thank you. 2026년 9월 15일 (화) 오전 1:16, Benjamin \<[notifications@useclear.discoursemail.com](mailto:notifications@useclear.discoursemail.com)\>님이 작성: ---
**Author:** ![cherian](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/cherian/32/599_2.png) [@cherian](https://club.useclear.com/u/cherian)\ **Post date:** [September 15, 2026, 11:23pm UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/4 "2026-09-15T23:23:11Z")
We are looking into this and will get back to you soon. Your data is safe. ---
**Author:** ![GentleCoyote45](https://avatars.discourse-cdn.com/v4/letter/g/c5a1d2/32.png) [@GentleCoyote45](https://club.useclear.com/u/GentleCoyote45)\ **Post date:** [September 22, 2026, 3:07am UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/5 "2026-09-22T03:07:24Z")
Hi Cherian and Ben, I’m following up on my issue regarding the repeated crashes and recovery of my important data. Thank you for letting me know that my data is safe. I’m still waiting for an update, so I would appreciate it if you could let me know the current status and whether there is anything I need to do on my side. Thank you again for your help. 2026년 9월 16일 (수) 오전 8:33, Cherian \<[notifications@useclear.discoursemail.com](mailto:notifications@useclear.discoursemail.com)\>님이 작성: ---
**Author:** ![ben](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/ben/32/1950_2.png) [@ben](https://club.useclear.com/u/ben)\ **Post date:** [September 22, 2026, 8:52pm UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/6 "2026-09-22T20:52:19Z")
Hi! Apologies for the delay, we’re putting together a Testflight build that should help address the issue and allow you to send in logs properly for us to take a deeper look. We are waiting on Apple’s review process for the build but will forum message you the build invite and instructions once it is ready. ---
**Author:** ![jbeoc38d6](https://avatars.discourse-cdn.com/v4/letter/j/b77776/32.png) [@jbeoc38d6](https://club.useclear.com/u/jbeoc38d6)\ **Post date:** [October 10, 2026, 8:20pm UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/7 "2026-10-10T20:20:58Z")
Hello, I am having the same issue with Clear crashing after 5 seconds as of this morning. Any ideas on how to fix this or maybe an update coming that remedies the issue? I don’t have my data backed up. Thank you ---
**Author:** ![GentleCoyote45](https://avatars.discourse-cdn.com/v4/letter/g/c5a1d2/32.png) [@GentleCoyote45](https://club.useclear.com/u/GentleCoyote45)\ **Post date:** [October 11, 2026, 2:40am UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/8 "2026-10-11T02:40:57Z")
Hi Ben, I wanted to follow up on the crashing issue. I updated to Clear 2.7.13 as you suggested, and my old lists appeared, but the app still crashes when I scroll down through the list. I also noticed that another user reported the same kind of crashing issue on October 10, so it seems this may not be limited to my device. Fortunately, I still have my Clear Rescue backup safely saved in iCloud Drive. Is there any newer build, workaround, or next step you’d recommend? Thank you. 2026년 10월 11일 (일) 오전 5:31, jbeoc38d6 \<[notifications@useclear.discoursemail.com](mailto:notifications@useclear.discoursemail.com)\>님이 작성: ---
**Author:** ![ben](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/ben/32/1950_2.png) [@ben](https://club.useclear.com/u/ben)\ **Post date:** [October 12, 2026, 8:46pm UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/9 "2026-10-12T20:46:13Z")
@jbeoc38d6 I’ve forum dm’d you our debugging Testflight build for this issue along with a list of instructions! @GentleCoyote45 apologies that you’re still encountering this issue, could I have you send in a fresh set of logs using the Testflight build we sent over - if you could include your forum name in the email that would be great. ---
**Author:** ![GentleCoyote45](https://avatars.discourse-cdn.com/v4/letter/g/c5a1d2/32.png) [@GentleCoyote45](https://club.useclear.com/u/GentleCoyote45)\ **Post date:** [October 19, 2026, 11:15am UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/10 "2026-10-19T11:15:12Z")
Hi Ben, I’m just following up on the fresh logs I sent on October 13, including the deep check results. Have you had a chance to review them, and is there anything else you’d like me to try? Thank you. 2026년 10월 13일 (화) 오전 5:56, Benjamin \<[notifications@useclear.discoursemail.com](mailto:notifications@useclear.discoursemail.com)\>님이 작성: ---
**Author:** ![adov\_v](https://avatars.discourse-cdn.com/v4/letter/a/c6cbf5/32.png) [@adov\_v](https://club.useclear.com/u/adov_v)\ **Post date:** [October 19, 2026, 9:47pm UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/11 "2026-10-19T21:47:31Z")
There is a problem with 2.8.4 as well. Does not open at all while previous version was working fine ---
**Author:** ![cherian](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/cherian/32/599_2.png) [@cherian](https://club.useclear.com/u/cherian)\ **Post date:** [October 20, 2026, 5:10am UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/12 "2026-10-20T05:10:14Z")
Sorry about this. We are submitting an emergency fix, 2.8.5, that should resolve this. ---
**Author:** ![cherian](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/cherian/32/599_2.png) [@cherian](https://club.useclear.com/u/cherian)\ **Post date:** [October 20, 2026, 11:51pm UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/13 "2026-10-20T23:51:40Z")
We have just released 2.8.5. Can you update to this version and check if the issue persists? ---
**Author:** ![GentleCoyote45](https://avatars.discourse-cdn.com/v4/letter/g/c5a1d2/32.png) [@GentleCoyote45](https://club.useclear.com/u/GentleCoyote45)\ **Post date:** [October 21, 2026, 12:53am UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/14 "2026-10-21T00:53:18Z")
Hi Cherian, I tested Clear 2.8.5 again, and I don’t think there is a meaningful improvement. Scrolling is still not smooth. It often pauses or stutters instead of moving continuously. Sometimes the app crashes while I’m scrolling, and sometimes I can reach the bottom if I scroll very quickly. However, if I stop in the middle to actually read the items, the app usually crashes soon after. I also can’t say that the crash time has clearly improved. It varies from attempt to attempt, and I haven’t measured it precisely, so I don’t think the timing difference is significant. Because I can only reach the bottom when scrolling very quickly, I’m also worried that some items may be missing, although I can’t verify that before the app crashes. So overall, the issue still appears to be present on 2.8.5. Please let me know if you’d like me to send fresh logs or run another diagnostic test. I tested it again just now, and in some attempts it crashed within only a few seconds — roughly 2–3 seconds by my estimate. Since I haven’t timed it precisely, I don’t want to overstate the exact number, but it can still crash very quickly. 2026년 10월 21일 (수) 오전 9:01, Cherian \<[notifications@useclear.discoursemail.com](mailto:notifications@useclear.discoursemail.com)\>님이 작성: ---
**Author:** ![cherian](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/cherian/32/599_2.png) [@cherian](https://club.useclear.com/u/cherian)\ **Post date:** [October 21, 2026, 1:36am UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/15 "2026-10-21T01:36:43Z")
Hello, I think your issue is separate from the 2.8.5 release. I believe Harshad has emailed you. Can you please check your email? We’ll need to diagnose your issue separately. We couldn’t figure out what’s happening. ---
**Author:** ![GentleCoyote45](https://avatars.discourse-cdn.com/v4/letter/g/c5a1d2/32.png) [@GentleCoyote45](https://club.useclear.com/u/GentleCoyote45)\ **Post date:** [October 21, 2026, 4:39am UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/16 "2026-10-21T04:39:26Z")
Hi Cherian, I checked my Gmail inbox, spam, and searched for “Harshad,” “Clear,” and “Impending,” but I can’t find any separate email from Harshad. Could you please ask him to resend it, or let me know which email address it was sent from? Thank you. 2026년 10월 21일 (수) 오전 10:46, Cherian \<[notifications@useclear.discoursemail.com](mailto:notifications@useclear.discoursemail.com)\>님이 작성: ---
**Author:** ![cherian](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/cherian/32/599_2.png) [@cherian](https://club.useclear.com/u/cherian)\ **Post date:** [October 21, 2026, 3:48pm UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/17 "2026-10-21T15:48:03Z")
Sorry about this. Harshad is traveling today. Give us a day. We’ll probably email you by Friday and try to figure out the logs and what’s happening underneath. ---
**Author:** ![harshad](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/harshad/32/2272_2.png) [@harshad](https://club.useclear.com/u/harshad)\ **Post date:** [October 22, 2026, 3:24pm UTC](https://club.useclear.com/t/clear-2-7-10-crashes-repeatedly-important-data-please-help-recover/4029/18 "2026-10-22T15:24:13Z")
Hi GentleCoyote45, We have received your logs. We are analyzing them and will get back to you soon with the next steps. Thank you for your patience. Harshad