# App is crashing

**URL:** <https://club.useclear.com/t/app-is-crashing/1100>\
**Category:** New Clear\
**Created:** [July 15, 2023, 5:24pm UTC](https://club.useclear.com/t/app-is-crashing/1100 "2023-07-15T17:24:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Janekd123](https://avatars.discourse-cdn.com/v4/letter/j/f1d935/32.png) [@Janekd123](https://club.useclear.com/u/Janekd123)\
**Post date:** [July 15, 2023, 5:24pm UTC](https://club.useclear.com/t/app-is-crashing/1100/1 "2023-07-15T17:24:20Z")

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I just updated the app on my iPhone to the latest version and it keeps crashing. It opens for about 5 seconds and then shuts down/crashes. Please help!

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**Author:** ![phillryu](https://yyz2.discourse-cdn.com/flex030/user_avatar/club.useclear.com/phillryu/32/1_2.png) [@phillryu](https://club.useclear.com/u/phillryu)\
**Post date:** [July 15, 2023, 7:28pm UTC](https://club.useclear.com/t/app-is-crashing/1100/2 "2023-07-15T19:28:19Z")

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Does it pop up an option to share a log when it happens? Let’s try to figure this out, and hopefully if anyone else is experiencing this they can also chime in.

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**Author:** ![Janekd123](https://avatars.discourse-cdn.com/v4/letter/j/f1d935/32.png) [@Janekd123](https://club.useclear.com/u/Janekd123)\
**Post date:** [July 16, 2023, 12:45pm UTC](https://club.useclear.com/t/app-is-crashing/1100/3 "2023-07-16T12:45:07Z")

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The log pop up did show and I logged it. I eventually restored my phone to an old backup and that fixed the crashing issue. I have not bore-installed the latest update again yet. I may try it or I may just wait until the next update since they seem too coming every week or so lately.